Important: Reservations, loyalty programs, payment processing, maps, videos, social media, and other services may be provided by hotel brands, franchise systems, booking engines, or other third parties. When you leave this website or use a third-party service, that provider's privacy policy and terms may apply.
1. Scope of This Policy
This Policy applies to personal information collected through this website and through communications initiated from this website, such as contact, reservation inquiry, accessibility assistance, newsletter, or feedback forms. It does not automatically apply to independent third-party websites or services that we do not control.
Privacy laws differ by jurisdiction and may apply only to certain businesses, consumers, or processing activities. We honor rights required by applicable law.
2. Personal Information We May Collect
Depending on how you use the website, we may collect the following categories of information:
- Identifiers and contact information: name, email address, telephone number, postal address, IP address, and similar identifiers.
- Reservation and commercial information: requested stay dates, room preferences, number of guests, reservation or inquiry history, and information relating to services requested.
- Internet or electronic network activity: browser type, device type, operating system, referring and exit pages, pages viewed, links or buttons selected, approximate timestamps, cookie identifiers, and interaction data.
- Approximate location: general location inferred from IP address. We do not intentionally request precise geolocation through this website unless clearly disclosed and needed for a feature you choose to use.
- Communications: information you provide in forms, emails, chats, feedback, or other communications with us.
- Professional or business information: information included in group, corporate, travel-agent, vendor, or employment-related inquiries, when applicable.
- Preferences and inferences: language, property, room, accessibility, or marketing preferences that may be inferred from information you provide or your interaction with our website.
Sensitive Personal Information
Please do not submit Social Security numbers, government identification numbers, full payment-card data, account passwords, medical records, or other highly sensitive information through a general website form. If you voluntarily provide information about an accessibility need, disability-related accommodation, dietary request, or similar special request, we use it only as reasonably necessary to respond to or fulfill your request and as otherwise permitted by law.
3. Sources of Personal Information
We may collect personal information directly from you; automatically from your browser or device; from hotel brand or reservation systems when necessary to respond to your request; from service providers that support our website; and from advertising, analytics, social-media, or referral partners where permitted by law.
4. How We Use Personal Information
We may use personal information to:
- Respond to inquiries, reservation requests, accessibility questions, and customer-service requests.
- Provide, operate, secure, maintain, troubleshoot, and improve the website and hotel services.
- Measure website performance, understand usage, and improve content and navigation.
- Prevent fraud, abuse, security incidents, and other harmful or unlawful activity.
- Send service-related communications and, where permitted, marketing or promotional communications.
- Comply with legal obligations, enforce terms, and protect the rights, safety, and property of guests, visitors, the Hotel, and others.
- Support business operations such as accounting, auditing, recordkeeping, claims management, and corporate transactions.
5. Cookies, Pixels, Analytics, Embedded Media, and Similar Technologies
We may use cookies, local storage, pixels, tags, software development tools, analytics, and similar technologies. Necessary technologies may operate to provide core website functions. Analytics, marketing, and embedded-media technologies may be controlled through the website's Privacy Choices interface where that control is available.
For more detail about these technologies, please review our Cookies Policy.
6. Website Interaction Technologies and California Communications Privacy Notice
Some website technologies may allow us or a service provider to receive information about how a visitor interacts with a webpage, such as the page URL, IP address, browser or device information, clicks, scrolling, navigation, form-event data, or other interaction data. Examples may include analytics tags, advertising pixels, call-tracking tools, chat tools, fraud-prevention tools, and interaction or session-replay analytics.
Where required by applicable law, we seek consent before activating non-essential technologies. If an interaction or session-replay tool is used, we intend to configure it to avoid intentionally collecting passwords, full payment-card information, or other sensitive contents entered into designated sensitive fields. Visitors should nevertheless avoid entering sensitive information into general website fields unless it is necessary for the requested service.
When you choose to enable analytics, marketing, embedded media, chat, or similar non-essential features, information about your interaction may be transmitted to the applicable technology provider. You may use the website's Privacy Choices control to reject or change non-essential categories where available. This notice is intended to provide transparency about website tracking and communications technologies, including issues addressed by laws such as the California Invasion of Privacy Act (CIPA); it does not waive any rights you may have.
7. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
- Hotel owners, operators, managers, affiliates, and personnel involved in providing requested services.
- Hotel brands, franchise systems, central reservation systems, and booking providers.
- Payment, website hosting, security, email, customer-service, analytics, advertising, communications, and technology service providers.
- Professional advisers such as attorneys, accountants, auditors, insurers, and claims administrators.
- Government authorities, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, or security.
- A buyer, successor, lender, or other party in connection with a merger, acquisition, financing, reorganization, sale, or transfer of some or all of a business or property.
We do not authorize service providers to use personal information for purposes outside the services they provide to us except as permitted by contract or law.
8. California Privacy Rights (CCPA/CPRA)
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), applies to us and to your personal information, California residents may have the right to request that we:
- Disclose the categories and specific pieces of personal information we collected about you, the categories of sources, the business or commercial purposes for collection, sale, or sharing, and the categories of recipients.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct inaccurate personal information we maintain about you.
- Opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising.
- Limit certain uses or disclosures of sensitive personal information where the statutory right applies.
- Receive equal service and pricing and not be retaliated against for exercising applicable privacy rights.
Sale or Sharing
We do not sell personal information for money. However, California law may treat certain disclosures through advertising, analytics, or similar technologies as a "sale" or "sharing" even when no money is exchanged. Where such technologies are enabled, the categories involved are generally identifiers (such as online identifiers and IP address) and internet or electronic network activity (such as browsing or interaction information), and the recipients may include analytics, advertising, social-media, or technology providers.
Use the website's Privacy Choices control to opt out of non-essential marketing or advertising technologies where available. If we are required to recognize an applicable browser-based opt-out preference signal, such as Global Privacy Control (GPC), we will process that signal as required by law. Because ordinary browser "Do Not Track" signals are not standardized, we may not respond to them separately unless applicable law requires a response.
California 12-Month Disclosure Summary
During the preceding 12 months, depending on the services and technologies enabled on this website, we may have collected and disclosed the following categories of personal information. We do not sell personal information for money. Optional advertising or analytics technologies may involve "sharing" or a "sale" as those terms are defined by California law.
| California Category | Examples / Purposes | Categories of Recipients | Sale or Sharing |
|---|---|---|---|
| Identifiers | Name, email, phone, IP address, online identifiers; used for inquiries, reservations, security, and website operation. | Hotel personnel, reservation/brand providers, hosting/security providers, communications providers, and, when enabled, analytics or marketing providers. | May be shared through optional marketing or analytics technologies; not sold for money. |
| Customer Records Information | Contact information and information you provide in a service or reservation inquiry. | Hotel personnel, reservation/brand providers, customer-service and communications providers. | Not ordinarily sold or shared for cross-context behavioral advertising. |
| Commercial Information | Reservation requests, stay dates, room/service preferences, and transaction-related records. | Hotel personnel, hotel brand/franchise systems, reservation and payment providers, accounting and customer-service providers. | Not ordinarily sold or shared for cross-context behavioral advertising. |
| Internet or Other Electronic Network Activity | Pages viewed, links selected, browser/device information, cookie IDs, and website interactions; used for security, analytics, and website improvement. | Hosting/security providers and, when enabled, analytics, advertising, social-media, or technology providers. | May be shared through optional marketing or analytics technologies; not sold for money. |
| Geolocation Data | Approximate location inferred from IP address; used for security, localization, analytics, and fraud prevention. | Hosting/security providers and, when enabled, analytics or technology providers. | May be shared if an optional technology receives it; we do not intentionally sell precise geolocation data. |
| Professional or Employment-Related Information | Information provided in group, corporate, vendor, travel-agent, or employment-related inquiries. | Hotel personnel and relevant business service providers. | Not ordinarily sold or shared for cross-context behavioral advertising. |
| Sensitive Personal Information | Information voluntarily provided about an accessibility or special-service need, when necessary to respond to the request. | Authorized hotel personnel and service providers reasonably necessary to fulfill the request. | We do not use this information for cross-context behavioral advertising and do not knowingly sell or share it for that purpose. |
Consumers Under 16
We do not knowingly sell or share the personal information of consumers under 16 years of age without the authorization required by law.
How to Submit a California Request
You may submit a privacy request using the contact information provided on this website's Contact Us page. Where the website provides a Privacy Choices link or privacy-request form, you may also use that method. We may need to verify your identity before completing certain requests. An authorized agent may submit a request where permitted by law, subject to appropriate verification and authorization procedures.
9. Other U.S. State Privacy Rights
Residents of certain U.S. states may have privacy rights in addition to those described above, including rights to access, correct, delete, obtain a portable copy of personal data, opt out of targeted advertising or certain sales of personal data, and, in some states, opt out of certain profiling or appeal a denied request. We will honor these rights when required by applicable law.
To exercise an applicable state privacy right, use the contact method on our Contact Us page or the Privacy Choices control available on this website. We may request information reasonably necessary to authenticate or verify your request.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and reservation records, comply with legal and contractual obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information, the reason it was collected, and applicable legal requirements.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
12. Third-Party Booking Sites and External Links
This website may link to hotel-brand reservation systems, online travel agencies, maps, social-media services, payment services, and other external websites. When you follow an external link or are redirected to a third-party booking website, that provider may collect information directly from you under its own privacy policy. We encourage you to review the privacy practices of each third party before providing personal information.
13. Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and take appropriate action.
14. Email and Marketing Choices
If you receive promotional email from us, you may use the unsubscribe method included in the message. Even after opting out of marketing, we may continue to send non-promotional messages related to a reservation, transaction, customer-service request, safety matter, or other service relationship.
15. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices, technology, services, or legal requirements. The "Last Updated" date at the top of this page identifies the most recent revision. Material changes may be communicated in another manner when required by law.
16. Contact Us
For questions about this Privacy Policy or to submit an applicable privacy request, please use the phone number, email address, postal address, or contact form listed on this website's Contact Us page.